Before requesting a return
Keep order details, product condition, photos where relevant, and merchant communication available for review.
Policy
Return Policy
Returns and refunds may depend on product type, merchant policy, order status, and marketplace review. This public page should be legally reviewed before production launch.
Merchant review
Merchants may need to confirm product condition, delivery details, and eligibility before a return or refund is processed.
Marketplace support
Aurora may help review order issues and direct shoppers and merchants toward the right support path.
Ready for the next step?
Download Aurora Shop, open it on the web, or contact us to discuss bringing your store into the marketplace.
