Frequently Asked Questions (FAQs)

Aurora is a multivendor e-commerce mobile application that connects local merchants with a global audience. It's available on both Android and iOS platforms and hosts a variety of categories including Electronics, Food, Apparel, Real Estate, and Cars and accessories.

You can download the Aurora app from the Google Play Store for Android devices or the Apple App Store for iOS devices.

Aurora is initially launching in Lebanon, with plans to expand to other countries in the near future.

Simply download the Aurora app, and follow the prompts to create a new account using your email address.

You can browse products by category, or use the search function to find specific items.

Return and refund policies may vary by vendor. It's advisable to check the policy of each vendor before making a purchase.

To become a merchant on Aurora, visit our website and fill out the "Become a Partner" form. Our team will review your application and get back to you with the next steps.

The fees for selling on Aurora depend on the subscription plan you choose. We offer both monthly and yearly plans to suit your business needs.

Once you become a merchant on Aurora, you'll have access to a user-friendly dashboard where you can manage your store, add products, track sales, and interact with customers.

Aurora has a vetting process for merchants and regularly reviews the products listed on the platform to ensure they meet our quality standards.

For technical support, you can contact our support team through the "Contact Us" page on our website or directly through the app.

You can report problems or provide feedback through the "Contact Us" page on our website or directly through the app. We value your feedback and strive to improve your experience on Aurora.